The power of a tiny word: “Thanks”

Last night I bought a new computer online from Apple.

This morning in my inbox there was a message from Apple: “Thanks for purchasing your Mac.” Wow, a thank you! In the e-mail were links to tutorials on how to get the most out of my new purchase, with the statement, “We can’t wait to show you around.”

What an amazing thing: Not only did they say thank you (You do thank your clients, volunteers and donors, right?), but the content of the message gives added value and the tone speaks volumes about their excitement and passion for their product. Almost makes me want to buy another one. (Sigh! My accountant only gave me permission to buy one.)

I have already passed this message on to someone and now I am blogging about it. How’s that for word of mouth promotion?

We can’t all have glitzy product demonstration videos, but we can all add value as a way to show our thanks. It could be in the form of a token gift, an offer to demonstrate, adding their name to a draw, a donation in their name, or a bonus offer. Something as simple as a thank you note card says we thought especially of you. But be creative and memorable – something worth talking about.

How have you said thank you to a client, donor or volunteer? Tell us how in a comment. Join the conversation.

Who let the dogs out?

Three years ago, I proclaimed Fido Communications as “the Best of 2005” for their well laid out and appealing materials. I even described the user manual as something I wanted to read. It appears the adorable pooches of yesteryear have become guard dogs. Recently I had the need to research wireless high-speed internet services. I… Continue Reading