Good deeds, good rewards

I’ve heard it over and over again: Good customer service leads to good word of mouth marketing and ample rewards, but a recent incident has really brought this message home. I was at the movie theatre just before Christmas and the manager I’ve gotten to...

Who let the dogs out?

Three years ago, I proclaimed Fido Communications as “the Best of 2005” for their well laid out and appealing materials. I even described the user manual as something I wanted to read. It appears the adorable pooches of yesteryear have become guard dogs. Recently I...